Support
Need help?
If something is not working, send a support email and include the details listed below.
Contact support
Email: jean.lokwa@hotmail.com
For faster help, include your account email, the project name or ID if available, and a short description of what happened.
Billing issues
For subscription, checkout, invoice, or billing portal issues, include your account email and the plan you tried to select.
Upload or transcription issues
Include the file type, file size, YouTube URL if used, and any error message shown on the results page.
Account or data requests
To request account deletion or data deletion, email support from the same email address used for your account.
Response time
During early access, support is handled manually. Response times may vary.
Quick answers
Why did my transcript fail?
Common causes include unsupported files, private or restricted YouTube videos, missing audio, or temporary provider issues.
Why are AI insights locked?
AI summaries, highlights, and key moments depend on your current plan.
Can I delete my account or projects?
For now, contact support. A self-service account/settings page is planned before public launch.