Support

Need help?

If something is not working, send a support email and include the details listed below.

Contact support

For faster help, include your account email, the project name or ID if available, and a short description of what happened.

Billing issues

For subscription, checkout, invoice, or billing portal issues, include your account email and the plan you tried to select.

Upload or transcription issues

Include the file type, file size, YouTube URL if used, and any error message shown on the results page.

Account or data requests

You can delete your account from the Account page. For data questions or issues deleting your account, contact support from the same email address used for your account.

Response time

During early access, support is handled manually. Response times may vary.

Quick answers

Why did my transcript fail?

Common causes include unsupported files, private or restricted YouTube videos, missing audio, or temporary provider issues.

Why are AI insights locked?

AI summaries, highlights, and key moments depend on your current plan.

Can I delete my account or projects?

Yes. You can delete your account from the Account page. This permanently removes your account and related project data. If you need help, contact support.